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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marilyn Smiley

Marilyn Smiley

October 2, 2024

5  out of  5
rating by Marilyn Smiley
"Always a pleasure to call, super helpful in everyway."
We responded:
"Thank you for the great review, Marilyn! We couldn't do it without great clients like you! -Emily"
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Rosendo Padilla

September 24, 2024

5  out of  5
rating by Rosendo Padilla
"Judy did a great job assisting me with my insurance needs."
We responded:
"Rosendo, thank you for being one of our amazing clients. We appreciate you taking the time to leave us this review and for acknowledging Judy for her work in assisting you with your insurance needs. -Emily"
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Drew Weseloh

September 23, 2024

5  out of  5
rating by Drew Weseloh
"Erin Magana has been extremely helpful throughout the process of getting my car repaired and not totaled. She truly will go to bat for you when you need help communicating with other departments. 10/10 would recommend requesting her help through any situation you might find yourself in."
We responded:
"Drew, thank you for taking the time to write this amazing review. We are so lucky to have you as a client. I appreciate you recognizing Erin for all her efforts with your car repair situation. - Emily "
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Casey Harbison

September 20, 2024

5  out of  5
rating by Casey Harbison
"Taylor was knowledge & answered my questions very efficiently!"
We responded:
"Casey, thank you for the amazing review. Taylor is very knowledgeable and efficient, you're in great hands! -Emily"
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Milo Lochbaum

September 10, 2024

5  out of  5
rating by Milo Lochbaum
"Always fast to respond and provides excellent advice on how to maximize benefits. They go above and beyond."
We responded:
"Thank you for the amazing review, Milo! We strive to be the best for clients like you! -Emily"
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Ray Belkora

August 28, 2024

5  out of  5
rating by Ray Belkora
"I was having complications with the DMV and my insurance and Lois took the time to wait on hold with the DMV and come back to me with the exact answers I needed, which was a massive help and time saver for me."
We responded:
"Ray, Thank you for taking the time to leave us a review. I'm so glad Lois was able to help you with your insurance and DMV issue! Please let us know if there is anything we can do to help you! -Emily "
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Tim Lohse

July 9, 2024

5  out of  5
rating by Tim Lohse
"Jim was extraordinarily helpful with an issue involving a car insured by State Farm in a different state. Both my wife and I really appreciated his advice and assistance."
We responded:
"Tim, I'm so glad Jim was able to assist you with your out of state issue. With our combined experience and knowledgeable staff, we will figure out one way or another how to help! Thank you for being our client! -Emily"
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lois feagins

July 9, 2024

5  out of  5
rating by lois feagins
"Lois G- Great customer service very thorough and walked me through the whole process. I’m so glad I switched to State Farm . Also great to meet another Lois in the world !"
We responded:
"Lois, Thank you for becoming the newest member of our State Farm Family! - Emily"
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Sandra Oakley

July 3, 2024

5  out of  5
rating by Sandra Oakley
"Jim is the most friendly and well rounded guy. He is always a pleasure to speak with and is very knowledgeable. Thank you for being the best part of State Farm"
We responded:
"Sandra, thank you for leaving this great review for Jim! His is very knowledgeable and the best part of our State Farm team! Thank you for being our client! - Emily"
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Makoi Netane

June 28, 2024

5  out of  5
rating by Makoi Netane
"I have been a client for the past year and have been very pleased with the excellent service. Ryan Vasquez has been extremely helpful with assisting me."
We responded:
"Thank you for this excellent review, Makoi! We are so please to have you as our client. Ryan is one of the best! -Emily "
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Danielle Lien

June 26, 2024

5  out of  5
rating by Danielle Lien
"jim was very helpful. was very patient and answered all my questions."
We responded:
"Danielle, thank you for giving Jim such a wonderful review! We are so appreciative of your business! - Emily"
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Jay Emery

June 18, 2024

5  out of  5
rating by Jay Emery
"Amazing personalized service and incredibly helpful. Highly recommended."
We responded:
"Jay, thank you for these great remarks! We are so grateful to have you as our client! - Emily"
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Elaine Gutierrez

June 13, 2024

5  out of  5
rating by Elaine Gutierrez
"Spoke to Jacqueline and she helped me file a claim to have my car repaired. She is very friendly and knows the answers to my questions. Love doing business with her."
We responded:
"Thank you for taking the time to leave such a great review, Elaine! I'm glad to hear that Jacqueline was able to assist with your claim. We strive to help wherever we can! -Emily "
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Noelle Morris

June 11, 2024

5  out of  5
rating by Noelle Morris
"Whenever I have an issue, I don’t hesitate to call the office because I know that I will be able to speak with a kind and capable representative. This last time, after meeting many dead ends on the State Farm corporate website, I finally thought to call the office. Not only did Jim bring a smile to my face, he resolved my issue within that same phone call. Wonderful!"
We responded:
"Noelle, thank you for the great review! I'm glad to hear that you can count on our team, especially Jim to take great care of your needs! -Emily"
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Jack Kabak

June 7, 2024

5  out of  5
rating by Jack Kabak
"I really appreciate agent Lois Giannoni's able and patient assistance in resolving a complex auto damage situation involving two separate claims. She was most helpful and the first person able to successfully navigate the State Farm website and unravel the difficulties I was experiencing submitting the required documentation. Lois, thank you!"
We responded:
"Thank you for leaving this great review, Jack! Lois and our team are always happy to assist you where we can, especially when it comes to help with claims. -Emily"
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Payam Tabar

June 7, 2024

5  out of  5
rating by Payam Tabar
"Lois was great. Lined up my car insurance right away and was quite responsive throughout the process. I’ll continue to go to her and the team here for all my insurance needs."
We responded:
"Thank you for this amazing review, Payam! We are so glad Lois was able to help you with your car insurance to become the newest member of our State Farm Family! -Emily"
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Yushen Qian

April 26, 2024

5  out of  5
rating by Yushen Qian
"I had excellent interactions with Jacqueline and Taylor at State Farm. They were super helpful, informative, patient, and friendly in helping my family get appropriate auto and home insurance. I would highly recommend them for your insurance needs in the Bay Area."
We responded:
"Yushen, thank you for taking the time to write this review! Jacqueline and Taylor are amazing! I'm glad we they were able to help you with your home and auto insurance needs. -Emily"
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Ken Aschliman

April 23, 2024

1  out of  5
rating by Ken Aschliman
"Emily's team lied about my insurance payments. They promised me a lower amount but added hidden fees. They also didn't cancel my policy when I requested and kept charging me for an additional 6 months. It's a good thing I triple checked my policy and got a refund."
We responded:
"Thank you Mr. Aschliman for your valued feedback as it makes our agency better. I am so glad that we were able to provide you a refund and resolve the misunderstanding. Thank you for being a valued customer.- Emily"
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Derrick Scholl

April 19, 2024

5  out of  5
rating by Derrick Scholl
"Thanks for the great review of our coverage."
We responded:
"Thank you for being a client, Derrick! We appreciate the review. -Emily"
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Robert Wells

April 12, 2024

5  out of  5
rating by Robert Wells
"Can't say enough good things regarding this State Farm agency. Super knowledgeable, super professional. Accurate, competitive pricing, and solid coverage you can count on. Jim in particular is a seasoned insurance professional that clearly understands today's insurance standards, the in's n out's of what coverage really means and translates to easy to understand. The transparency is key. The comfort level going with this agency is there. Do yourself a favor and ask for Jim. You'll be a happy client. The help you as a customer attitude should be followed by other agencies. Take note. Five stars all the way! Highly recommend."
We responded:
"Thank you for the great review, Robert! Jim is a top-notch seasoned insurance professional who does know his in's and out's of all thing's insurance. Thank you for being our wonderful client. -Emily"
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Anna Reitman

April 9, 2024

5  out of  5
rating by Anna Reitman
"My husband and I recently purchased life insurance from Lyndsie and she was so knowledgeable and helpful. I would recommend everyone to work with her if you’d like friendly, comprehensive service!"
We responded:
"Anna, I'm so glad that Lyndsie was able to assist with you and your husband's life insurance needs. You were in the best hands! Thank you for leaving this amazing review!- Emily"
Profile photo of rosemary moiseff

rosemary moiseff

April 9, 2024

5  out of  5
rating by rosemary moiseff
"Lois, has always been very helpful when I call with a question. We have been using Emily Chapman's office for many years now. I would not go anywhere else."
We responded:
"Thank you for leaving such a great review, Rosemary! We value your business and loyalty. -Emily "
Profile photo of Nita Sierke

Nita Sierke

April 2, 2024

5  out of  5
rating by Nita Sierke
"We love our State Farm office! No matter who I speak with, they are knowledgeable and friendly and easy to speak with. I always get the answer to my question as well as having a pleasant interaction."
We responded:
"Thank you for the great review, Nita! We strive to be as knowledgeable and friendly as can be. Thank you for being our client! - Emily"
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Jean H

March 26, 2024

5  out of  5
rating by Jean H
"I always know I'll get top-notch customer service from the staff at Emily Cohen's office. When I called in to make a payment, Lois Giannoni was cheerful, eager to help and completed my transaction in less than a minute. Another item off my "to do list" .....thank you, Lois!"
We responded:
"Jean, thank you for taking the time to leave such a great review! "
Profile photo of Liz Acosta

Liz Acosta

March 14, 2024

5  out of  5
rating by Liz Acosta
"Hemos recibido un excelente servicio por parte de Edgar, hemos estado trabajando con State Farm por al rededor de 7 años y siempre ha sido muy amables y profesional. Siempre responde a nuestras preguntas de manera rapida, oportuna y ademas es un gran beneficio que Edgar nos brinde servicio en Español. Muchas gracias Edgar :)"
We responded:
"Thank you for being such a loyal client, we are glad that we can offer our services in Spanish to meet your insurance needs. Edgar is one or our Spanish speakers who is always happy to help. -Emily"