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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chuck Troxel

Chuck Troxel

December 4, 2024

5  out of  5
rating by Chuck Troxel
"I had a problem with updating my participant agreement with Ting/State Farm and Lois was able to reach out to them to help clear things up. This took two days to remedy and she kept me in the loop each step of the way. Super customer service! Separately, I would also like to commend Jim for guiding me through my policies during our annual insurance evaluation. His valuable advice, regarding coverages, gave me peace of mind."
We responded:
"Chuck, thank you for leaving this amazing review about both Lois and Jim! Glad Lois could help figure out the Ting issue and point you in the right direction to get it resolved. It's great to hear that your annual review of your insurance policies with Jim gave you some peace of mind. They are both great to work with. Thank you for being our client! -Emily "
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Eric Hsia

October 28, 2024

5  out of  5
rating by Eric Hsia
"Update from October 2024: Posted on behalf of my mother: I continue to work with Lois and she continues to be so accessible, informative, helpful and responsive to my needs as a customer. Because of Lois, I am and will be a loyal State Farm customer. **************** Posted on behalf of my mother, Alice: I have been working with Lois Giannoni for my condo insurance policy for many years. Lois is always responsive and helpful to answer my questions and achieve my insurance goals. As a retiree, I asked her for advice to reduce my State Farm annual policy payment this year. She helped me review my needs and help me achieve my insurance goals within a target budget. Lois did everything over the phone immediately. I appreciate her efficiency and her courteous manner."
We responded:
"Eric and Alice, thank you for taking the time to leave Lois such an amazing review. We are always looking out for the needs of our clients. I'm glad to see that Lois was able to help with your Condo insurance premium to keep you in your targeted budget. Thank you for being our client! -Emily"
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Damien Burke

October 16, 2024

5  out of  5
rating by Damien Burke
"Lois is the best. Super fast and polite responding to my questions, (even the dumb ones) she's always explains in a way that's easy to understand, looks for ways to save/not overspend unnecessarily. Simply goes above and beyond. Very lucky we were referred to her."
We responded:
"Damien, our office strives to go above and beyond with every interaction, this review confirms it, thank you! Lois puts herself in your shoes and understands insurance is not a simple thing, no question is a dumb one, that's why we're here to help! -Emily"
Profile photo of Melissa Burke

Melissa Burke

October 16, 2024

5  out of  5
rating by Melissa Burke
"Lois Giannoni has truly gone above and beyond to help us with our insurance needs, which became complicated due to a recent move. She helped us understand our options and gave us excellent advice. Lois followed through just as she said she would, if not faster. We are happy to have her as our agent!"
We responded:
"Melissa, I'm so glad to hear Lois was able to help you with your insurance transition during your move. Thank you for choosing us for your insurance needs! -Emily"
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Nick Halla

October 15, 2024

5  out of  5
rating by Nick Halla
"I've been working with Ryan for several years and his service has always been top notch. Highly recommend."
We responded:
"Nick, thank you for giving Ryan this great review! His service is top notch, and I'm glad to have him as a part of our team. -Emily"
Profile photo of Dale Miller

Dale Miller

October 15, 2024

5  out of  5
rating by Dale Miller
"Agents are super helpful, always follow through on claims and always willing to sit down and explain any policies."
We responded:
"Thank you for the great review, Dale! I'm glad to see the team is always meeting your expectations when it comes to claims and your policies! Thank you for being our client. -Emily "
Profile photo of Brian Down

Brian Down

October 11, 2024

5  out of  5
rating by Brian Down
"Ryan Vasquez and Statefarm have been super helpful and attentive with any and all needs."
We responded:
"Brian, thank you for the great review! We are always happy to assist with your needs. I'm glad to see that Ryan was able to help! - Emily"
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Marilyn Smiley

October 2, 2024

5  out of  5
rating by Marilyn Smiley
"Always a pleasure to call, super helpful in everyway."
We responded:
"Thank you for the great review, Marilyn! We couldn't do it without great clients like you! -Emily"
Profile photo of Rosendo Padilla

Rosendo Padilla

September 24, 2024

5  out of  5
rating by Rosendo Padilla
"Judy did a great job assisting me with my insurance needs."
We responded:
"Rosendo, thank you for being one of our amazing clients. We appreciate you taking the time to leave us this review and for acknowledging Judy for her work in assisting you with your insurance needs. -Emily"
Profile photo of Drew Weseloh

Drew Weseloh

September 23, 2024

5  out of  5
rating by Drew Weseloh
"Erin Magana has been extremely helpful throughout the process of getting my car repaired and not totaled. She truly will go to bat for you when you need help communicating with other departments. 10/10 would recommend requesting her help through any situation you might find yourself in."
We responded:
"Drew, thank you for taking the time to write this amazing review. We are so lucky to have you as a client. I appreciate you recognizing Erin for all her efforts with your car repair situation. - Emily "
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Casey Harbison

September 20, 2024

5  out of  5
rating by Casey Harbison
"Taylor was knowledge & answered my questions very efficiently!"
We responded:
"Casey, thank you for the amazing review. Taylor is very knowledgeable and efficient, you're in great hands! -Emily"
Profile photo of Milo Lochbaum

Milo Lochbaum

September 10, 2024

5  out of  5
rating by Milo Lochbaum
"Always fast to respond and provides excellent advice on how to maximize benefits. They go above and beyond."
We responded:
"Thank you for the amazing review, Milo! We strive to be the best for clients like you! -Emily"
Profile photo of Ray Belkora

Ray Belkora

August 28, 2024

5  out of  5
rating by Ray Belkora
"I was having complications with the DMV and my insurance and Lois took the time to wait on hold with the DMV and come back to me with the exact answers I needed, which was a massive help and time saver for me."
We responded:
"Ray, Thank you for taking the time to leave us a review. I'm so glad Lois was able to help you with your insurance and DMV issue! Please let us know if there is anything we can do to help you! -Emily "
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Tim Lohse

July 9, 2024

5  out of  5
rating by Tim Lohse
"Jim was extraordinarily helpful with an issue involving a car insured by State Farm in a different state. Both my wife and I really appreciated his advice and assistance."
We responded:
"Tim, I'm so glad Jim was able to assist you with your out of state issue. With our combined experience and knowledgeable staff, we will figure out one way or another how to help! Thank you for being our client! -Emily"
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lois feagins

July 9, 2024

5  out of  5
rating by lois feagins
"Lois G- Great customer service very thorough and walked me through the whole process. I’m so glad I switched to State Farm . Also great to meet another Lois in the world !"
We responded:
"Lois, Thank you for becoming the newest member of our State Farm Family! - Emily"
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Sandra Oakley

July 3, 2024

5  out of  5
rating by Sandra Oakley
"Jim is the most friendly and well rounded guy. He is always a pleasure to speak with and is very knowledgeable. Thank you for being the best part of State Farm"
We responded:
"Sandra, thank you for leaving this great review for Jim! His is very knowledgeable and the best part of our State Farm team! Thank you for being our client! - Emily"
Profile photo of Makoi Netane

Makoi Netane

June 28, 2024

5  out of  5
rating by Makoi Netane
"I have been a client for the past year and have been very pleased with the excellent service. Ryan Vasquez has been extremely helpful with assisting me."
We responded:
"Thank you for this excellent review, Makoi! We are so please to have you as our client. Ryan is one of the best! -Emily "
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Danielle Lien

June 26, 2024

5  out of  5
rating by Danielle Lien
"jim was very helpful. was very patient and answered all my questions."
We responded:
"Danielle, thank you for giving Jim such a wonderful review! We are so appreciative of your business! - Emily"
Profile photo of Jay Emery

Jay Emery

June 18, 2024

5  out of  5
rating by Jay Emery
"Amazing personalized service and incredibly helpful. Highly recommended."
We responded:
"Jay, thank you for these great remarks! We are so grateful to have you as our client! - Emily"
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Elaine Gutierrez

June 13, 2024

5  out of  5
rating by Elaine Gutierrez
"Spoke to Jacqueline and she helped me file a claim to have my car repaired. She is very friendly and knows the answers to my questions. Love doing business with her."
We responded:
"Thank you for taking the time to leave such a great review, Elaine! I'm glad to hear that Jacqueline was able to assist with your claim. We strive to help wherever we can! -Emily "
Profile photo of Noelle Morris

Noelle Morris

June 11, 2024

5  out of  5
rating by Noelle Morris
"Whenever I have an issue, I don’t hesitate to call the office because I know that I will be able to speak with a kind and capable representative. This last time, after meeting many dead ends on the State Farm corporate website, I finally thought to call the office. Not only did Jim bring a smile to my face, he resolved my issue within that same phone call. Wonderful!"
We responded:
"Noelle, thank you for the great review! I'm glad to hear that you can count on our team, especially Jim to take great care of your needs! -Emily"
Profile photo of Jack Kabak

Jack Kabak

June 7, 2024

5  out of  5
rating by Jack Kabak
"I really appreciate agent Lois Giannoni's able and patient assistance in resolving a complex auto damage situation involving two separate claims. She was most helpful and the first person able to successfully navigate the State Farm website and unravel the difficulties I was experiencing submitting the required documentation. Lois, thank you!"
We responded:
"Thank you for leaving this great review, Jack! Lois and our team are always happy to assist you where we can, especially when it comes to help with claims. -Emily"
Profile photo of Payam Tabar

Payam Tabar

June 7, 2024

5  out of  5
rating by Payam Tabar
"Lois was great. Lined up my car insurance right away and was quite responsive throughout the process. I’ll continue to go to her and the team here for all my insurance needs."
We responded:
"Thank you for this amazing review, Payam! We are so glad Lois was able to help you with your car insurance to become the newest member of our State Farm Family! -Emily"
Profile photo of Yushen Qian

Yushen Qian

April 26, 2024

5  out of  5
rating by Yushen Qian
"I had excellent interactions with Jacqueline and Taylor at State Farm. They were super helpful, informative, patient, and friendly in helping my family get appropriate auto and home insurance. I would highly recommend them for your insurance needs in the Bay Area."
We responded:
"Yushen, thank you for taking the time to write this review! Jacqueline and Taylor are amazing! I'm glad we they were able to help you with your home and auto insurance needs. -Emily"
Profile photo of Ken Aschliman

Ken Aschliman

April 23, 2024

1  out of  5
rating by Ken Aschliman
"Emily's team lied about my insurance payments. They promised me a lower amount but added hidden fees. They also didn't cancel my policy when I requested and kept charging me for an additional 6 months. It's a good thing I triple checked my policy and got a refund."
We responded:
"Thank you Mr. Aschliman for your valued feedback as it makes our agency better. I am so glad that we were able to provide you a refund and resolve the misunderstanding. Thank you for being a valued customer.- Emily"