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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lynette Garcia

October 23, 2026

5  out of  5
rating by Lynette Garcia
"State Farm has always looked out for me and provided prompt assistance."
We responded:
"Lynette, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Emily Chapman and Team "
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Anna Busse

October 22, 2026

5  out of  5
rating by Anna Busse
"Super responsive, proactive and helpful agent: a pleasure to work with!"
We responded:
"Anna, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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ellen fisher

October 20, 2026

5  out of  5
rating by ellen fisher
"I have been with this office for a very long time and I highly recommend contacting them if you need Insurance"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Rob L

October 19, 2026

5  out of  5
rating by Rob L
"Always great service and support through the years, including home and auto policies. Great personal service when you have questions or topics to discuss...but also great speed when you need to make changes to a policy or during a claim. There are probably cheaper options on price, but probably not on overall value."
We responded:
"Rob, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Jayne Springer

October 15, 2026

5  out of  5
rating by Jayne Springer
"Delighted to talk with a real person who was friendly and helpful!"
We responded:
"Thank you for taking the time to leave a review, Jayne! We are always here for you when you need us. -Emily"
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Steve Mohr

October 10, 2026

5  out of  5
rating by Steve Mohr
"Excellent Team!! at Emily Chapman Statefarm and have been a client for 10+ years."
We responded:
"Thank you for the 5-star review, Steve! Here on State Farm Agent Emily Chapman’s Team, we are proud to serve our community and appreciate your recognition. "
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Nancy Wagner

October 7, 2026

5  out of  5
rating by Nancy Wagner
"My experience with the State Farm employees at this office has been incredibly good. They are knowledgeable, helpful and kind. And they’ve save me thousands of dollars on my insurance policies after I switch from AAA. A special shout out to Erin who took my call back in July 2023. I was biking in a wide bike lane with my sister behind me. An intoxicated and bad driver speeding over 90 mph hit me and sent me flying.. and then he sped off. I was lucky to survive. He was later arrested and sentenced to 7 years. At the ER, the hospital Adminstrator demanded to know my auto insurance coverage. I didn’t have that one me and I was in bad shape. The following day I called State Farm to report the accident. I could barely speak due to head injury. Erin State Farm was so empathetic and spoke to me providing me with exactly what I needed to hear. I can’t thank her enough. The other professionals in this office are also absolutely the best ever. Much gratitude."
We responded:
"Nancy, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Menlo Park insurance team! - Your State Farm Agent, Emily Chapman "
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Jim Martin

October 2, 2026

5  out of  5
rating by Jim Martin
"I've been a State Farm customer at this branch for over 30 years and have no complaints. They deliver fast and pleasant service on the phone and a solid website. I have no plans to change."
We responded:
"Thank you for this amazing review, Jim! We value your business and loyalty over the years to our State Farm Family. -Emily"
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Peggy Wu

September 28, 2026

5  out of  5
rating by Peggy Wu
"I have been with Emily Chapman State Farm for 8 years. The team has always provided an excellent service. Many thanks to Thomas Palmer and Edgar Lira for prompt services."
We responded:
"Peggy, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Menlo Park. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Emily Chapman and Team "
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PJ S

September 23, 2026

5  out of  5
rating by PJ S
"Thomas Palmer went above and beyond. Professional, knowledgeable, incredibly helpful, patient, great to deal with, and really quick getting back and getting info for us. Excellent. Thank you!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Scott Sweet

September 23, 2026

5  out of  5
rating by Scott Sweet
"We've had our homeowner and auto insurance policies with State Farm for years and have received excellent service from Emily and her team during that period. We highly recommend."
We responded:
"Scott, thank you for the amazing review! Our Menlo Park insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Emily Chapman, your State Farm Agent "
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Celeste Chapman

September 17, 2026

5  out of  5
rating by Celeste Chapman
"I found Emily very easy to work with and was able to get all my insurance needs taken care of very quickly, with the options explained to me carefully. So helpful!"
We responded:
"Celeste, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Menlo Park insurance team! - Your State Farm Agent, Emily Chapman "
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Bomi Framroze

September 16, 2026

5  out of  5
rating by Bomi Framroze
"Excellent and timely responses and service."
We responded:
"Thank you so much for your kind review, Bomi!  If you need insurance assistance, we are just an email or call away! - Emily Chapman, your State Farm Agent   "
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Jennifer Wooliscroft

September 9, 2026

5  out of  5
rating by Jennifer Wooliscroft
"I’ve had nothing but positive experiences and highly recommend this agency. Judy has been a great resource and has shown me extra kindness and care during a particularly stressful life event. I’ve always gotten timely and accurate info, and especially appreciate their exceptional customer service."
We responded:
"Thank you for the fantastic review, Jennifer! We are always here to help with your insurance needs here in Menlo Park . "
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sarah french

September 1, 2026

5  out of  5
rating by sarah french
"Excellent help figuring out how to do all of my paying through the bank. Thank you very much."
We responded:
"Thank you so much for your kind review, sarah!  If you need insurance assistance, we are just an email or call away! - Emily Chapman, your State Farm Agent   "
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Andreas Weber

August 28, 2026

5  out of  5
rating by Andreas Weber
"Great support, thank you"
We responded:
"Hi Andreas, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Menlo Park.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Emily Chapman "
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Sharon Root

August 21, 2026

5  out of  5
rating by Sharon Root
"They were very helpful in trying to find out what might have been in the sealed empty envelope I received."
We responded:
"Hi Sharon, our apologies for the confusion on the empty envelope. Thank you for leaving a 5 Star review, we appreciate you! - Emily"
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Sue Tokuyama

August 20, 2026

4  out of  5
rating by Sue Tokuyama
"Thomas Palmer responded to my email question in leas than an hour. Terrific service!"
We responded:
"We really appreciate your review, Sue - thank you for the kind words about us.  We’re just an email or phone call away if any questions arise.  - Emily Chapman and Team "
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Sandy Dutro

August 20, 2026

5  out of  5
rating by Sandy Dutro
"Fun conversation"
We responded:
"Sandy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Menlo Park insurance team is always here and happy to help. "
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Ravi Urs

August 17, 2026

5  out of  5
rating by Ravi Urs
"Great service , and very responsive ."
We responded:
"Wow, thank you for the 5-star review, Ravi! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Evette Smith

August 4, 2026

5  out of  5
rating by Evette Smith
"Always a pleasant experience- super helpful
Thank you for the excellent service"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Bruce Beadle

August 4, 2026

5  out of  5
rating by Bruce Beadle
"The agent answered all of my questions and adjusted the deductible on my homeowner policy to significantly reduce my premium."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Emily Chapman’s team. "
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Jesse Ramirez

July 31, 2026

5  out of  5
rating by Jesse Ramirez
"excellent and need speaking that i understand this is for thomas palmer 10 stars this is for thomas palmer not emily chapman THOMAS PALMER"
We responded:
"Thank you so much for your wonderful feedback of us here at Emily Chapman’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Emily Chapman’s Insurance Team "
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Amy Santullo

July 24, 2026

5  out of  5
rating by Amy Santullo
"We needed a policy for a newly acquired trailer. Thomas made sure we got covered and documented as fast as possible. He was not only efficient but also a pleasure to talk to. So grateful for the excellent, professional service we can rely on in Emily Chapman's office."
We responded:
"Thank you so much for the 5-stars, Amy! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Emily Chapman’s Team anytime."
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Robert Wells

July 21, 2026

5  out of  5
rating by Robert Wells
"Can't say enough good things regarding this State Farm agency. Super knowledgeable, super professional. Accurate, competitive pricing, and solid coverage you can count on. Jim, Just and especially Lori and especially helpful. They are all seasoned insurance professional that clearly understands today's insurance standards, the in's n out's of what coverage really means and translates it for you into "easy to understand" . The transparency is key. The comfort level going with this agency is there. Do yourself a favor, > You'll be a happy client. The help you as a customer attitude should be followed by other agencies. Take note.

Five stars all the way! Highly recommend.

A few years later...>Edited 10*'s As this team continues to provide stellar service...."
We responded:
"Thank you for the great review, Robert! Jim is a top-notch seasoned insurance professional who does know his in's and out's of all thing's insurance. Thank you for being our wonderful client. -Emily"