State Farm® Insurance Agent Emily Chapman

"I usually don't write reviews, but after a recent car accident, I felt compelled to share my experience. Years ago, after starting our family and climbing the corporate ladder, we decided it was time to upgrade our insurance - and we're glad we did. A neighbor recommended our local State Farm office. Jacqueline at the Emily Chapman Agency was incredible; she took the time to listen to our needs and carefully curated a complete coverage package, everything we needed to protect our family, car, and home. Car insurance is arguably the most important type, especially in the distracted post-COVID world. Last month, while crossing an intersection, a distracted driver ran the red light and crashed into us. Immediately after the accident, still reeling from the impact, I called Jacqueline. Like an emergency responder, she played a vital role in the post-impact process. She checked to ensure everyone was okay, then called a tow truck, contacted local body shops, and arranged the rental car. She calmly walked me through the post-impact process and instructed me on what photos and information I needed from the other driver. Jacqueline stayed in contact with us daily for the week following the accident; she followed up with the body shop and claims department to verify that everything was running smoothly. She quickly answered our questions and explained everything clearly. We followed our claim along on the State Farm app and could see when the estimates and supplements were submitted and checks were issued. State Farm did all of this in a timely and organized manner. Most people are unpracticed in essential life skills like empathy. Jacqueline is one of those rare individuals who works to understand the needs of others and offers compassion and kindness to all her clients. We couldn't be more grateful for Jacqueline and our solid insurance coverage."

"I have nothing but great things to say about the service I receive here. My main point of contact has been Erin and she has always had the answer I was been looking for day or night, and always provides the best costumer service. The outstanding costumer service is what keeps me a loyal client and I highly recommend using this branch for anyone looking for any kind of insurance."

"The team at Emily Chapman - Statefarm have been a pleasure to work with for several years now. They are so super responsive when you most need them. Over the years, I’ve had to file several claims, and they’re always there to help and guide through those difficult times. I can’t recommend this team enough…give them a shot, you won’t regret it."

"Have been using this agency for about 15-20 years. Initially with Emily's Dad - Bill Cohen who is still active in practice They have been wonderful to work with. Whenever I contact them I'm always treated as a long time customer - even if staff member is new and first time speaking with me. They work to understand my concerns and answer promptly. We have had a few claims over the years and they were always handles promptly and professionally with constant communication letting me know status, changes, etc. Great agency to work with"

"I worked with one of the agents at this place and had amazing experience with them! The agent paid attention to details, asked a lot of questions before going back and analyzing the current insurance, what is insufficient and recommended options. Even though I did not switch, the professional work was very impressive!"

"It has been a great pleasure working with Emily Chapman team in the past couple years. They have made our insurance process smooth weather be Home, Cars, Umbrella, etc. I used to spend a lot of time figuring out what policy to buy and always ended up missing some sort of important coverage. After switching to them, I have always been taken care of quickly and smooth."

"In a world of automation it's a pleasure to have the ability to connect "live" with competent people who are pleasurable to work with. This continues to prove true with this State Farm office. Kudos to Cristina in particular who has "risen to the occasion" more than once. Cheers!"

"The account manager we worked with, Lyndsie Debonis, was absolutely amazing. She was super responsive, very knowledgeable, and most importantly so kind. Her attention to detail really made us feel cared for without any pressure. She made sure that we had all of our questions answered and took the time to ensure we understood and felt confident in the policies and terms she walked us through. Thank you, Lyndsie!"

"Have been a State Farm customer for several decades and plan to stay that way - Emily Chapmans team including Ryan Vasquez have been wonderful and helpful through a variety of situations. Having to file a claim is never a fun experience but I have always received incredible help and a willingness to listen and work to correct any problems - thank you very much State Farm team"

"I worked with Lois who was very patient with me and gave me just the right number of reminders without being pushy. I was contemplating a certain kind of insurance that cost more than I wanted it to and I delayed making a decision -- she sent me a reminder every couple of months -- each time letting me know that she would stop reminding me if I was sure I didn't want it (I never was). I eventually bought the insurance and was grateful for her professional and non intrusive help."