State Farm® Insurance Agent Emily Chapman

"I had a problem with updating my participant agreement with Ting/State Farm and Lois was able to reach out to them to help clear things up. This took two days to remedy and she kept me in the loop each step of the way. Super customer service! Separately, I would also like to commend Jim for guiding me through my policies during our annual insurance evaluation. His valuable advice, regarding coverages, gave me peace of mind."

"Update from October 2024: Posted on behalf of my mother: I continue to work with Lois and she continues to be so accessible, informative, helpful and responsive to my needs as a customer. Because of Lois, I am and will be a loyal State Farm customer. **************** Posted on behalf of my mother, Alice: I have been working with Lois Giannoni for my condo insurance policy for many years. Lois is always responsive and helpful to answer my questions and achieve my insurance goals. As a retiree, I asked her for advice to reduce my State Farm annual policy payment this year. She helped me review my needs and help me achieve my insurance goals within a target budget. Lois did everything over the phone immediately. I appreciate her efficiency and her courteous manner."

"Lois is the best. Super fast and polite responding to my questions, (even the dumb ones) she's always explains in a way that's easy to understand, looks for ways to save/not overspend unnecessarily. Simply goes above and beyond. Very lucky we were referred to her."

"Lois Giannoni has truly gone above and beyond to help us with our insurance needs, which became complicated due to a recent move. She helped us understand our options and gave us excellent advice. Lois followed through just as she said she would, if not faster. We are happy to have her as our agent!"

"I've been working with Ryan for several years and his service has always been top notch. Highly recommend."

"Agents are super helpful, always follow through on claims and always willing to sit down and explain any policies."

"Ryan Vasquez and Statefarm have been super helpful and attentive with any and all needs."

"Always a pleasure to call, super helpful in everyway."

"Judy did a great job assisting me with my insurance needs."

"Erin Magana has been extremely helpful throughout the process of getting my car repaired and not totaled. She truly will go to bat for you when you need help communicating with other departments. 10/10 would recommend requesting her help through any situation you might find yourself in."

"Taylor was knowledge & answered my questions very efficiently!"

"Always fast to respond and provides excellent advice on how to maximize benefits. They go above and beyond."

"I was having complications with the DMV and my insurance and Lois took the time to wait on hold with the DMV and come back to me with the exact answers I needed, which was a massive help and time saver for me."

"Jim was extraordinarily helpful with an issue involving a car insured by State Farm in a different state. Both my wife and I really appreciated his advice and assistance."

"Lois G- Great customer service very thorough and walked me through the whole process. I’m so glad I switched to State Farm . Also great to meet another Lois in the world !"

"Jim is the most friendly and well rounded guy. He is always a pleasure to speak with and is very knowledgeable. Thank you for being the best part of State Farm"

"I have been a client for the past year and have been very pleased with the excellent service. Ryan Vasquez has been extremely helpful with assisting me."

"jim was very helpful. was very patient and answered all my questions."

"Amazing personalized service and incredibly helpful. Highly recommended."

"Spoke to Jacqueline and she helped me file a claim to have my car repaired. She is very friendly and knows the answers to my questions. Love doing business with her."

"Whenever I have an issue, I don’t hesitate to call the office because I know that I will be able to speak with a kind and capable representative. This last time, after meeting many dead ends on the State Farm corporate website, I finally thought to call the office. Not only did Jim bring a smile to my face, he resolved my issue within that same phone call. Wonderful!"

"I really appreciate agent Lois Giannoni's able and patient assistance in resolving a complex auto damage situation involving two separate claims. She was most helpful and the first person able to successfully navigate the State Farm website and unravel the difficulties I was experiencing submitting the required documentation. Lois, thank you!"

"Lois was great. Lined up my car insurance right away and was quite responsive throughout the process. I’ll continue to go to her and the team here for all my insurance needs."

"I had excellent interactions with Jacqueline and Taylor at State Farm. They were super helpful, informative, patient, and friendly in helping my family get appropriate auto and home insurance. I would highly recommend them for your insurance needs in the Bay Area."

"Emily's team lied about my insurance payments. They promised me a lower amount but added hidden fees. They also didn't cancel my policy when I requested and kept charging me for an additional 6 months. It's a good thing I triple checked my policy and got a refund."