State Farm® Insurance Agent Emily Chapman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jessica Breed
July 17, 2026
5
out of
5
rating by Jessica Breed
"A lady hit our car after I took my boyfriend to the airport but thankfully caused no damage. Thomas Palmer saved the day. He was so helpful during a really stressful time for us!
Thanks again for your help Thomas and team.
Jessica Breed"
We responded:
"Jessica, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Donna Naas
July 16, 2026
5
out of
5
rating by Donna Naas
"I was helped this week by both Thomas Palmer and Edgar Lira, and their responses were quick, friendly, and thorough. I have had only great experiences with the folks at Emily Chapman's office! =)"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Chris Gross
July 16, 2026
5
out of
5
rating by Chris Gross
"Always great to work with Judy! Super helpful and personable… went above and beyond to help me multiple times."
We responded:
"Hi Chris, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Emily Chapman, Your State Farm Agent "
Joseph Kirby
July 8, 2026
5
out of
5
rating by Joseph Kirby
"Jacqueline is always wonderful to speak to. She is great at predicting problems before they arise and always makes sure I have the best coverage to fit my needs with the right price."
We responded:
"Thank you for your kind review of State Farm Agent Emily Chapman’s Team. We appreciate it!"
Chuck Troxel
June 13, 2026
5
out of
5
rating by Chuck Troxel
"I inadvertently cloned a previous five star review but what I meant to comment on was the great customer service I received from Lori! I didn’t realize State Farm assisted clients with Medicare but Lori reached out to me with advice and even a followup answer to my questions. I highly recommend State Farm Insurance and especially the Emily Chapman/Sharon Heights branch!"
We responded:
"Chuck, thank you for leaving this amazing review about both Lois and Jim! Glad Lois could help figure out the Ting issue and point you in the right direction to get it resolved. It's great to hear that your annual review of your insurance policies with Jim gave you some peace of mind. They are both great to work with. Thank you for being our client! -Emily "
c m
June 10, 2026
5
out of
5
rating by c m
"Always excellent prompt service and attention from the whole team"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Emily Chapman’s Team here in Menlo Park . "
Hannah Hawkins
June 2, 2026
5
out of
5
rating by Hannah Hawkins
"I was really stressed out about filing a claim, and Thomas made it so simple to get reimbursed! I really appreciated his help and the personal attention I receive at this office!"
We responded:
"Thank you for the wonderful review, Hannah! Thomas really does make insurance seamless and easy! I'm glad to hear that we get all your insurance coverage questions addressed. -Emily"
Polixeni Kalaitzidis
May 20, 2026
5
out of
5
rating by Polixeni Kalaitzidis
"Very friendly and knowledgeable and informative"
We responded:
"Thank you so much for the 5-star rating, Polixeni! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Alice Kleeman
May 19, 2026
5
out of
5
rating by Alice Kleeman
"Jim was super helpful in discussing several of my insurance policies. He was patient, clear, and thorough in his explanations. I ended up saving some money on premiums, and, more importantly, I ended up understanding my insurance policies better than I had."
We responded:
"Thank you for the 5-star review, Alice! Here on State Farm Agent Emily Chapman’s Team, we are proud to serve our community and appreciate your recognition. "
Jill T
May 8, 2026
5
out of
5
rating by Jill T
"Highly recommend Emily Chapman, Jim, and team at State Farm for auto/home insurance. Jim is personable, has great attention to detail, and will spend the time to be sure you get what you need."
We responded:
"Jill, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
K. Mr.
April 29, 2026
5
out of
5
rating by K. Mr.
"Jim was very knowledgeable and patient. He walked me through my homeowner insurance and auto insurance policies line and line, and gave me a few cost saving suggestions. From the customer support perspective, he was helpful and great !
However, State Farm insurance costs are on the high side in my area."
We responded:
"Thanks so much for the fantastic rating, K.! We are so glad you had a positive experience with us here on State Farm Agent Emily Chapman’s Team. If there is anything we can do for you in the future, just give us a shout! "
sandy Ferrando
April 28, 2026
5
out of
5
rating by sandy Ferrando
"Taylor was engaging smart and professional.
Thanks State Farm👍p"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Emily Chapman’s Team. "
Tommy N
April 28, 2026
5
out of
5
rating by Tommy N
"My family has been with State Farm Insurance since 1976. We had only two insurance agents through those years. I only trust those two agents to take care of our needs. Thank you Emily and your crew!! Especially Erin for helping my family with our insurance needs!!"
We responded:
"Tommy, thank you for your wonderful review of State Farm Agent Emily Chapman’s Team!"
Benji
April 28, 2026
5
out of
5
rating by Benji
"Emily, Erin and Thomas are very responsive and helpful for insurance questions"
We responded:
"Wow, thank you for the 5-star review, Benji! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
R Harwood
April 24, 2026
4
out of
5
rating by R Harwood
"Emily Chapman's office has been very helpful in providing insurance, taking care of problems, and answering questions. They have worked well for my family for many years."
We responded:
"Thank you for your thoughtful 4-star review, R. We are pleased to hear that you had a positive experience with us here on State Farm Agent Emily Chapman’s Team. Should you have any suggestions on how we can improve further, please do not hesitate to share your feedback. "
john midgley
April 23, 2026
5
out of
5
rating by john midgley
"Thomas ga ve excellent service"
We responded:
"Thank you so much for the 5-star rating, john! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Anne Taylor
April 16, 2026
5
out of
5
rating by Anne Taylor
"My agent was available and responsive and able to answer all my questions."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Emily Chapman’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Glenn Lanum
April 16, 2026
5
out of
5
rating by Glenn Lanum
"Tom was very pleasant to do business with. Descriptions were clear and complete. He was efficient and followed up in writing the work that had been accomplished. I am a satisfied client."
We responded:
"Thank you so much for the 5-star rating, Glenn! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Amy Santullo
April 13, 2026
5
out of
5
rating by Amy Santullo
"Everyone I have interacted with at Emily Chapman's State Farm Insurance office has been exceptional. They are willing to put in whatever time it takes to help me find answers and problem solve. They follow up when they say they will and keep going until all issues are resolved. Can't say enough good things about them."
We responded:
"Thank you so much for the 5-stars, Amy! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Emily Chapman’s Team anytime."
Angela-Eunice Rickford
April 2, 2026
5
out of
5
rating by Angela-Eunice Rickford
"I have had several exchanges with Thomas Palmer in connection with vehicle insurance. Thomas is knowledgeable, efficient, dependable, thoughtful and kind. At the end of my last conversation with him I said “you are worth your weight in gold”. And I meant it!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
KARTHIK BALAKRISHNAN
March 31, 2026
5
out of
5
rating by KARTHIK BALAKRISHNAN
"Very responsive by phone and email; staff are very pleasant and take all of the necessary time to answer questions, update policies, etc. Would definitely recommend. Edgar, Melanie, and Jim have been especially helpful."
We responded:
"Thank you for the great review, Karthik! Thank you for being our client! -Emily"
Annie Mucio
March 27, 2026
5
out of
5
rating by Annie Mucio
"Quick response time to questions and concerns when I email. Contacting them is easy. I recently switch to Emily Chapman earlier last year since my previous agent was hard to contacts and response was horrible. So far, Emily Chapman's office responds quickly."
We responded:
"Thanks so much for the amazing review, Annie! We really appreciate your support here in Menlo Park . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Steve Mohr
March 11, 2026
5
out of
5
rating by Steve Mohr
"Excellent Team!! at Emily Chapman Statefarm and have been a client for 10+ years."
We responded:
"Thank you for the 5-star review, Steve! Here on State Farm Agent Emily Chapman’s Team, we are proud to serve our community and appreciate your recognition. "
Trish Alexander
March 10, 2026
5
out of
5
rating by Trish Alexander
"Many thanks to Taylor Childers at State Farm today for assisting me with my insurance documents. She was very friendly, helpful and followed through right away to provide me with the document I needed. I have been using State Farm for my insurance needs for many years and I highly recommend Taylor Childers and Emily Chapman at State Farm!"
We responded:
"Thank you for recognizing Lyndsie's amazing personality and insurance knowledge. We couldn't do it without great clients like you Patricia! - Emily "
Peter Clifford
February 25, 2026
5
out of
5
rating by Peter Clifford
"Judy was efficient, prompt on getting back to me and always joyous in conversation. Thank you for all the help!"
We responded:
"Thank you for taking the time to leave such a great review, Peter. We strive for excellence in all things insurance and are grateful for your positive feedback. "