State Farm® Insurance Agent Emily Chapman

"I had an issue with getting my rv towed because of the size. The cost was expensive which I didn't know how I was going to pay for it. I was told maybe your insurance can pay for it. I called State Farm and spoke with Judy. Judy put me at eased by letting me know that State Farm would cover it and I can come pick up a check to pay for it. When I went to go pick it up I didn't have to wait which I was shocked and happy at the same time. Thank you Judy for the wonderful customer service you displayed."

"Taylor at State Farm is a rock star! Taylor works with me on all of our policies and I learn something every time we talk! Taylor always keeps me up to date on all the latest and I am so grateful!"

"I truly appreciate the relationships I’ve discovered over the 20 years as a client of Bon Anderson’s State Farm Insurance office in Menlo Park, CA. I thrive on human interaction in all aspects of life. Because of Bob Anderson and his associates, business transactions have become enriching relationships with caring humans. Thank you Bob and your supporting team!"

"Agent spent a good deal of time with me, patiently answering many questions about our existing coverages for both autos and homes/CEA, in addition to taking care of the matter I had called about, getting a new policy for a vehicle purchased today. He not only answered my questions, but also arranged on the spot updates, reinstatement of our CEA policy on our vacation home, adjustments to our auto coverages AND getting the new car insured and paid for/bound. It was an intelligent, efficient and professional interaction. Many thanks!"

"Been with them for decades. Always top notch prompt service. Will use them forever! Lois Giannoni helped me on my last car and I couldn’t be happier. She made sure I was insured on a new purchase when I was overseas. My policy was already in place when I landed. Outstanding customer service!"

"I needed car insurance fast when I was out of the country. In fact, I didn’t even know which car I was going to buy. But Lois Giannoni guided me every step of the way. She made sure I was getting the best policy possible. Because of her help, I was able to come home and be insured right away. A1 top-notch customer service! Highly recommended!"

"I have had the best service from the 325 Sharon Park Dr State Farm Office in Menlo Park, since I transferred to it about 10 years ago. It has provided for both my home and business insurance needs. They are highly responsive and courteous."

"I've been a State Farm customer at this branch for over 30 years and have no complaints. They deliver fast and pleasant service on the phone and a solid website. I have no plans to change."

"A good friend referred me to Lois Giannoni when I was shopping for a new insurance company. I reached out to her and she was very responsive and helpful. I can see why I was given her name. I will do the same and share her info with any of my contacts that ask me for a referral. Top notch service! Thanks Lois"

"Thank you, Jim, for your help today in processing a change in my auto policy as I am purchasing a nice new SUV and retiring my 20-year-old beloved car!"

"They have been great to work with."

"Great customer service!"

"My insurance agent, Jim Vincent, is always ready to be of service. He has answers or will get them whenever I have questions. He guides us to have the best coverage for our current needs. He is always professional and he has a great sense of humor. He is great to talk to. I feel like I've known him for years."

"I had a problem with updating my participant agreement with Ting/State Farm and Lois was able to reach out to them to help clear things up. This took two days to remedy and she kept me in the loop each step of the way. Super customer service! Separately, I would also like to commend Jim for guiding me through my policies during our annual insurance evaluation. His valuable advice, regarding coverages, gave me peace of mind."

"Update from October 2024: Posted on behalf of my mother: I continue to work with Lois and she continues to be so accessible, informative, helpful and responsive to my needs as a customer. Because of Lois, I am and will be a loyal State Farm customer. **************** Posted on behalf of my mother, Alice: I have been working with Lois Giannoni for my condo insurance policy for many years. Lois is always responsive and helpful to answer my questions and achieve my insurance goals. As a retiree, I asked her for advice to reduce my State Farm annual policy payment this year. She helped me review my needs and help me achieve my insurance goals within a target budget. Lois did everything over the phone immediately. I appreciate her efficiency and her courteous manner."

"Lois is the best. Super fast and polite responding to my questions, (even the dumb ones) she's always explains in a way that's easy to understand, looks for ways to save/not overspend unnecessarily. Simply goes above and beyond. Very lucky we were referred to her."

"Lois Giannoni has truly gone above and beyond to help us with our insurance needs, which became complicated due to a recent move. She helped us understand our options and gave us excellent advice. Lois followed through just as she said she would, if not faster. We are happy to have her as our agent!"

"I've been working with Ryan for several years and his service has always been top notch. Highly recommend."

"Agents are super helpful, always follow through on claims and always willing to sit down and explain any policies."

"Ryan Vasquez and Statefarm have been super helpful and attentive with any and all needs."

"Always a pleasure to call, super helpful in everyway."

"Judy did a great job assisting me with my insurance needs."

"Erin Magana has been extremely helpful throughout the process of getting my car repaired and not totaled. She truly will go to bat for you when you need help communicating with other departments. 10/10 would recommend requesting her help through any situation you might find yourself in."

"Taylor was knowledge & answered my questions very efficiently!"

"Always fast to respond and provides excellent advice on how to maximize benefits. They go above and beyond."