Emily Chapman

"The account manager we worked with, Lyndsie Debonis, was absolutely amazing. She was super responsive, very knowledgeable, and most importantly so kind. Her attention to detail really made us feel cared for without any pressure. She made sure that we had all of our questions answered and took the time to ensure we understood and felt confident in the policies and terms she walked us through. Thank you, Lyndsie!"

"Have been a State Farm customer for several decades and plan to stay that way - Emily Chapmans team including Ryan Vasquez have been wonderful and helpful through a variety of situations. Having to file a claim is never a fun experience but I have always received incredible help and a willingness to listen and work to correct any problems - thank you very much State Farm team"

"I worked with Lois who was very patient with me and gave me just the right number of reminders without being pushy. I was contemplating a certain kind of insurance that cost more than I wanted it to and I delayed making a decision -- she sent me a reminder every couple of months -- each time letting me know that she would stop reminding me if I was sure I didn't want it (I never was). I eventually bought the insurance and was grateful for her professional and non intrusive help."

"Emily is an amazing agent. I moved to Northern CA in 2020 and called her Agency during the pandemic a little over a year ago. I have not had a chance to meet her in person. However, last week, she personally called to review my Home Owners Policy to be sure I had enough coverage and that I was a happy client. Emily and her office staff are very professionally and so far, I am a very happy client."

"Judy in the Sharon Park office was just superb and so responsive for our insurance needs for a pressing home loan approval. She was able to quickly secure and edit our policy. Plus, she proved to be an expert for a complex set of CC&R documents. That's why we are with State Farm. Thanks, Judy!"

"I recently contacted Emily’s office asking about info for small business insurance and she directed me to Taylor to help me get set up. Taylor was very efficient and responded to all of my questions in a timely manner. The entire staff and especially Taylor are all so helpful and professional. I will definitely be recommending this office to anyone who asks."

"I was struggling with finding homeowners insurance in Portola Valley after the wildfire season last year. I was declined coverage by multiple carriers and becoming more and more concerned. I talked with Lois at State Farm and she immediately reassured me and was able to get the coverage we needed. She was extremely professional and helpful and most importantly delivered in every way. I can't speak highly enough about the customer service and professionalism that she demonstrated through this process."

"I've been a client of this State Farm office for many years and they've always provided great service. Recently, Erin Magana really exceeded their standards. Erin went to bat for me to get repayment for repairs for a bad kitchen leak. She was proactive, efficient, professional and very kind. A big thank you to Erin and State Farm!"

"I have been a customer for three years now I believe and it's been a very good experience. The team is super responsive and helped me through a few issues so far (broken window, emergency tow in a remote and challenging area with no cell service). Both were handled quickly and flawlessly and it's nice to expect that and have peace of mind. I also bundled renter's insurance and an umbrella policy with my car insurance and got a great discount. Would recommend!"

"This review is long overdue! I started a policy with State Farm recently. Taylor Childers is the agent that has gone above and beyond to assist me with my car policy. She found the best insurance that fit my needs at competitive pricing. The response time to my questions are always prompt. Good customer service is hard to find and State Farm’s is exceptional! Thank you Erin Magana for your referral. Thank you Taylor and State Farm! I highly recommend this insurance agency!"

"I have been a client now for several years and their service has always been personal and exceptional. They have also gone out of their way to find the right insurance products to fit my needs at very competitive pricing. Overall great service, great value and a seamless experience."

"I believe I was in contact with one of your agents Lois Giannoni and it was the most outstanding customer service I had while looking for auto insurance. I was tossed in so many circles and left on hold and when talking with Lois she made sure all questions were understood and broke down all the info for me while making sure I felt cared for . It was a easy process/great service that I would recommend to anyone . If this isn’t your agent please let me know so I can get this to the correct place because she deserves it. Thanks again"